Hey Japheth,
Thanks for your purchase with 420 Science. We're so sorry to hear about your piece. I know how frustrating it can be getting a piece that isn't working properly. We have received your email and will definitely make sure you are taken care of. We want to apologize for any inconvenience this has caused you. I'll be waiting for a response back to the email I sent you!
If there is anything else you need please don't hesitate to ask!