How much is shipping?

We offer free standard shipping with DHL. Orders of $150 or more receive free shipping via FedEx Ground. If you prefer, UPS Ground is available for just $5.99. Need your items sooner? FedEx 2-Day shipping is an option too—just keep in mind that the rate will depend on your delivery address and box size.

These shipping options are applicable for orders within the Continental US. Please note that shipping options and rates may vary for Hawaii, Alaska, and Puerto Rico.

How long does shipping take?

Please allow 24-48 hours for processing and shipping. Delivery time varies based on the destination and can take up to 10 days in transit.

Will the package have any references to 420 on it?

All orders ship in an unbranded brown box, including our return address on the label—no references to 420 or the package contents. 

I gave the wrong shipping address!

Oh no! If you haven’t received a shipping confirmation, you can request an address change by replying to your order confirmation or sending an email to help@420science.com.

We will make every effort to honor your request. Please note, that a change of address is not guaranteed until an agent confirms that your request has been processed.

Please be aware that once an order has been processed for shipping, we are unable to update the shipping address.

When will my order ship?

I didn’t get my tracking number.

First, check the status of your order by clicking here.  

If the order has shipped, a tracking number will be available. 

The status will show as pending if the order has not yet shipped.

Once the order is prepared, you’ll receive a shipping confirmation email with a tracking number.

If you do not receive a tracking number after 48 hours, please email help@420science.com.

I haven't received my order - how do I check the status?

My tracking number doesn't work!

The tracking information we provide may take up to 24 hours to process with the courier. 

Please allow 24 hours for the tracking information to update before checking your shipment status.

Something in my order arrived broken or was missing.

What a bummer! In the unfortunate event that you receive a damaged, defective, missing, or incorrect item, we will replace it. You have seven days from the delivery date to file a claim. Please send an email, including your order number and a photo if applicable, to help@420science.com.

Do not use the item or discard anything until you have spoken with a customer experience representative, as you may be required to return the item.