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    SHIPPING

    How much is shipping?

    In the US, shipping is $4.20 for orders under $49 and FREE for orders over $49 (select $4.20 Flat-rate shipping). You can also choose UPS Ground or UPS 3 Day - the rates for those methods will be displayed during checkout.

    How long does shipping take?

    Usually 2-4 days, depending on your distance from Austin, TX. Here is the UPS Ground transit time map:

    UPS Shipping Times

    Will the package have any references to 420 on it?

    All orders are sent in a plain box. Orders sent via USPS Priority Mail simply show our return address on the label - no company name. Orders sent via UPS will have 420 Science in the return address section, but no other references.

    Why is 18+ signature required for delivery?

    The products we sell are intended for adults and are to be used for tobacco and legal herbs only.

    In addition, this provides better tracking and delivery verification. If you’re worried you won’t be available to sign please sign up for UPS My Choice.

    You don't ship to my country - what do I do?

    We ship to the United States only. We do however have distributors all over the world.

    Canada - Bob Headquarters and The Joint Gallery

    In the UK - Pure Sativa and Everyone Does It

    Australia - Dream Herbs and Oz Bongs

    Spain - Hortitec

    I gave the wrong shipping address!

    Email us as soon as you realize your mistake so we can correct it before your order ships. You can reply to your order confirmation email or email us at Help@420Science.com

    When will my order ship?

    We’re probably working on it right now. Maybe it shipped while you were reading this. No, seriously, we try our best to ship all of our orders as quickly as the three humans in our warehouse can possibly pack and ship orders. Typically your order will ship the day after you placed it. If you placed your order on a Friday, Saturday or Sunday we will be shipping your order the following Monday or Tuesday. You can use your email address and order number to check your order status here.

    I didn’t get my tracking number.

    First use your order number and email address to check here if your order has been shipped yet. If your order has been shipped, a tracking number will be available there. If your order hasn’t been shipped yet it will say pending and will be shipping very soon.

    We also emailed you a tracking number as soon as the order is fulfilled. Maybe it’s in your spam folder. Add the email address help@420science.com to your address book so you get our emails.

    I haven't received my order - how do I check the status?

    You can check the status of your order right here. You just need your order number and the email address you used when ordering. Your order number was emailed to you when you placed your order. If you didn’t get that email check in your spam folder. Add the email address help@420science.com to your address book so you get our emails.

    My tracking number doesn't work!

    We know you’re really excited to get your order and you want to see where it is every step of the way, you just need to have patience young grasshopper. The tracking information we send you can take up to 24 hours to process with the carrier. If you just got the tracking number it’s probably not going to work just yet, try it again in the morning.

    Click here to track a USPS Shipment.

    Click here to track a UPS shipment.

    Not sure what kind of tracking number you have? UPS tracking numbers usually start with 1Z. You can also put your tracking number right into Google and the only result will be the option to track your package.  

    Something in my order arrived broken.

    Please take a photo and then email it to Help@420Science.com. Tell us what it was, especially if you got more than one item. Also be sure to tell us your name, order number and the email you used when you ordered.



    PAYMENT

    What forms of payment do you accept?

    Visa, Mastercard, Discover, and American Express.

    Can I pay by check or some other method?

    Sorry, just the payment methods listed above.

    Do you take orders over the phone or through the mail?

    No, all retail orders must be placed through our website.

    What shows up on my credit card or bank statement when I purchase something from you?

    It shows our legal name - 420 Science, LLC

    You charged me twice!

    We promise we only charged you once per order you’ve placed with us. The second “charge” you’re seeing on your online account info is actually an authorization for the funds and will disappear within 48 hours.

    Do you offer discounts on large orders?

    Yes! Orders over $49 get free shipping automatically.
    5% off orders over $149 - use code SPEND149
    10% off orders over $299 - use code SPEND299
    15% off orders over $499 - use code SPEND499

    Can I get a coupon code?

    We are always running specials. You can see what those are here. There is also a possibility that if you look hard enough around the internet you can find some discount codes. Maybe if you sign up for our email list you’ll get some sweet specials emailed to you sometimes.

    Why do my billing and shipping address have to be the same for orders over a certain dollar amount?

    To prevent fraudulent orders. We take fraud very seriously. We work closely with law enforcement to pursue and fully prosecute any credit card fraud that occurs.



    420 JARS

    Do 420 Jars come with lids - what are they like?

    Yes! Every jar we sell comes with a lid. And you can purchase replacement lids here.


    The Classic Series of Pop Top 420 Jars have a glass lid with a plastic gasket ring to seal in the freshness.

    Clear and Amber Screw Top line of jars feature a black screw-top lid that provides an equally tight seal.

    Wide Mouth Jars come with a lid we designed ourselves! It’s food-grade silicone which offers double-wall protection to ensure maximum freshness.

    The UV Jars are fitted with a black screw top lid.

    Concentrate Jars also feature a black screw top lid.

    The Tincture Dropper lids have a glass pipette that reaches almost to the bottom of the bottle.

    The Latch Top Jars have a glass lid that hermetically seals on to the jar with the assistance of a rubber gasket.

    Our 1.5 and 2.5 Gallon Jars feature a brushed metal lid with a gasket seal.

    And finally, our 1 liter UV Jar has a glass on glass lid

    I need a replacement lid for my jar.

    You can purchase replacement lids here. Not sure which size you need? Compare the dimensions of your jar to the dimensions we give on the product page for the jar you think you have. The silicone lid is the same for the small, medium and large Wide Mouth Jar.

    Why should I use a 420 Jar?

    Several reasons. Number 1 - Freshness. Herb isn't cheap; don't let the quality degrade by storing it in a plastic baggie. Number 2 - Presentation. 420 Jars look good and show you have a little style and a taste for the nicer things in life. Number 3 - Smell. 420 Jars help contain that infamous herb odor. Want to know more about storing your herb, check out this video from High Times.

    What's the biggest jar you sell?

    The 2.5 Gallon Jar is our very biggest and holds 1.25 lb. of herb. The Large Latch-Top Jar is our 3rd biggest and will hold up to four ounces of herb.

    Aren’t your jars just decorated with stickers?

    No way! The designs on our jars are a special glass decal which is applied by hand in our warehouse here in Austin, TX. The decal is then fired on to the jar in a kiln at over 1000 degrees. This permanently adheres the design to the jar for life so it will never chip or wear off. This also means the jar is dishwasher safe for when you’re ready to clean it.

    I want to suggest a jar logo

    We have amazing in house designers who are always working hard on new jar designs, but we’re always happy to find out what kind of new designs you’d like to see or check out something you’ve created and would like to share with us. Send it over to us at Help@420Science.com

    Can I get a custom jar made just for me?

    Unfortunately, there's no cost-effective way to do just one jar. If you're interested in getting 144 or more jars with your own design, we can do that. We can usually work with you to put your design on a few different sizes or styles of jars. We need your artwork in a vector file format, lead time is about four weeks and we require a 50% deposit. If you’d like to find out more or are ready to move ahead with a custom order please email us at Custom@420Science.com

    Can I buy a blank jar?

    Totally! Use this link to go buy yourself all of the blank jars your little heart desires.

    Are your jars smell proof?

    All of our jars are air tight. However, the very strong odor of some things just cannot be contained! Plus handling what’s inside the jar, then handling your jar can leave a residue on the jar that will give off odor. We do not recommend relying on our jars to conceal scent. We hope you’re able to use your jar in an environment where you do not have to worry about smell and can proudly display your stash in an aesthetically pleasing way. If concealing smell is your #1 priority, we recommend going with other containment options that guarantee scent concealment.  

    Can I get a different design on the jar that comes in the MegaPack?

    Yes! At check out in the comments section, please tell us which design you’d like on your jar.

    My jar broke!

    Why were you treating it so carelessly?!! Just kidding, we understand that sometimes shit happens right after you just enjoyed a little bit of the lovely stash that was in your jar. If you purchased it directly from our website, it’s covered under the lifetime warranty and we’ll replace it! Email Help@420Science.com and attach a photo of the broken jar. Let us know the original order number, your name or the email you used when you placed the original order so we can confirm you did in fact purchase this jar from us. Once we have that information we’ll send you instructions on how to pay the replacement shipping. The replacement shipping is $5 if you’re in the US and $15 if you’re outside of the US.



    420 SCOPE

    Does the 420 Scope come with batteries? What kind?

    Sure does! It comes with 3 SG3 button batteries that are long-lasting and easy to replace. They're common watch batteries and available everywhere (places like Target, grocery stores, etc.) You can also purchase them from us right here.

    Why should I use a 420 Scope?

    So many reasons! One is to compare different types of herb; for the first time you'll actually be able to see the trichomes and know exactly what you're smoking. Growers like the 420 Scope because it allows them to check for mites and mold, plus know the optimal time to harvest. Then there's the fun factor - it's a cool gadget and lets you see herb like never before. Zoomed in at 60 to 100 times magnification, some of the views are just incredible.

    How do I use the 420 Scope?

    We recommend that you begin by setting the zoom at 60 and the focus all the way to the right. Put your specimen on a flat surface and turn on the 420 Scope's LED light. Then rest your 420 Scope directly on the herb and adjust the focus until the image is sharp.

    What makes the 420 Scope better than other microscopes?

    Several things. One is that the 420 Scope uses a bright-white LED light (instead of regular "yellowish" bulbs) and will illuminate your herb for optimal clarity. In addition, 60 to 100 times zoom is the best magnification to inspect the trichomes. And of course, its size - the 420 Scope is handheld and will fit in your pocket.

    How long is the cable on the USB Scope?

    The USB Scope has a 52" USB cable that connects to your computer. Power is supplied by the USB cable, so you don't have to worry about power outlets or other cables.

    Where can I download the software for the USB Scope.

    Right here.

    I can’t figure out how to use the USB Scope.

    Sorry you’re having trouble. Regretfully we do not offer technical support on the USB Scope. Have you installed the software? Restarted your computer and tried again? Have you tried it on a different computer? If it’s still not working for you, we’re happy to take it back. Please follow the instructions on this page for making returns.



    REZBLOCK

    What is RezBlock?

    RezBlock is an all natural resin blocking water additive that prevents resin from sticking to your water pipe! Seriously, it keeps resin from sticking anywhere that the water is touching the glass in your water pipe!

    What’s in RezBlock?

    RezBlock is a proprietary blend of fruit extracts, vegetable glycerin, purified water, and citric acid.

    How do I use RezBlock?

    Starting with a clean water pipe is best. Fill your piece with water, add 4-6 drops depending on how much water your pipe uses and then take a dry pull to mix. Now use your piece as usual. Change the water as often as you would normally and watch your glass stay clean!



    GLASS

    What’s the return and exchange policy on pipes?

    You can exchange or return unused glass within 48 hours of receipt. If it has been more than 48 hours since you received the item it’s yours forever.


    My pipe arrived broken.

    Snap a photo and then contact us immediately! Any breakage needs to be reported within 48 hours of receipt. Email the photo to us at Help@420Science.com. Include your name, original order number and the email you used when you ordered.


    What’s the warranty on the pipes you sell?

    We do not offer any warranty on any of the pipes we sell. This stuff is made of glass, be careful with it, treat it well and it will return the favor!


    I bought a pipe from you and I broke it.

    Total bummer. We’re really sorry we do not warranty the glass pipes we sell.


    Can I get a replacement downstem for my Kargo?

    Yes! Right this way….

    Kargo Beaker downstem

    Kargo Flare Foot downstem

    Kargo Straight downstem


    What size bowl, nail or dome do I need?

    First you need to know what size the receiving piece is that you’re trying to fit something in to. The most common sizes are 10mm, 14mm and 19mm. Measure across the largest part of the opening of your piece using the metric side of a ruler. Purchase the corresponding size bowl, nail or dome. If you’re still not sure please email us and we’ll help you out.


    Is there a warranty on the Helix Vape Pen?

    Yes! Grav Labs offers a one year warranty on the electronic parts of the Helix Vape Pen. The warranty covers the battery and the micro usb cord. Warranty does not apply to the coils or the glass. To make a warranty claim, please contact Grav at customercare@grav.com. You will need to provide proof of purchase to make a claim. If you don't have proof of your purchase, please email help@420Science.com and we can give you a copy of your invoice.


    Accessories

    I’m having issues with my Kannastor Grinder. What do I do?

    Please contact Kannastor directly. We are a re-seller of this product, but it is covered under a 1 year warranty from the date of purchase. All claims need to be be submitted to Kannastor with valid Proof of Purchase and photo documentation of the product issue. Email them at sales@kannastor.com to make a claim. You can also contact them through their website here. If you don’t have proof of purchase, please email Help@420Science and we can give you a copy of your invoice.


    What size Dime Bag should I buy?

    The dimensions given for the Dime Bags are the overall outside dimension of the bag. You can plan to fit a pipe that’s about 2” shorter than the size of the bag. For example, a 7” long pipe should fit well inside the 10” Dime Bag.



    GENERAL QUESTIONS

    Will you send me some samples?

    While we do not send free samples of our products, we do offer a 100% satisfaction guarantee. Which means if you order from us and find the item isn’t right for you we'll provide a shipping label for you to return it to us. We’ll refund you the price of the item as soon as we get it back. You can read a whole lot more about our satisfaction guarantee here.

    Are 420 Jars and 420 Scopes sold in a store near me?

    Probably. We sell to thousands of stores in the US, Canada and all over the world. Hopefully you can find our stuff  at the smoke shop you frequent. If our stuff isn’t there, they’ll probably order our products if you want to buy them. Ask them to carry 420 Science. If that doesn’t work let us know what city you live in and we can see if there’s a shop in your area that does have our stuff.

    I want to sell your products in my store

    Awesome! We want you to be our wholesale customer. Please use this form to send us your business info and we’ll get you a catalog right away!


    I’m a current wholesale customer, can I place my order online?

    Currently we are only able to accept wholesale orders via email, fax or phone. We are working on getting online ordering set up though and we’ll let you know as soon as that is available!



    Do you have an affiliate program?

    Yes - if you have a website and want to make some money, you can join our affiliate program and you'll get a commission on all sales generated by people coming from your site. Affiliate Program Info



    Will you send me some stickers?

    We send stickers along in every order. If you’re not able to place an order with us right now or in the near future, we might be willing to put some stickers in the mail to you. Email us at Help@420Science.com and let us know you’d like a few slaps. Be sure to include your full name and mailing address.


    I want to do a product review of your most awesome products.

    And we would love for you to do a review of our most awesome products. However, we can’t just send free stuff out to anyone who says pretty please and really promises they’ll post up a product review video. If you have a YouTube channel, please email us your name, a link to your YouTube channel and what products you’d like to review.


    What happened to 420 Preserve?

    We loved 420 Preserve too, but not enough people loved it. So we had to discontinue it dear customer.


    Where are you located?

    We’re in Austin, TX. Yes, it’s awesome here and yes we love music and no, please don’t move here. The traffic is bad enough as it is without you.


    Are you hiring?

    We might be. If we are you would find our job posting on local job boards. If you submitted your resume in response to a job posting and it was awesome enough to get in front of our eyeballs we would have emailed you and asked you to come in for an interview.


    I would like to make a suggestion.

    Great! Let’s hear it. We are always looking to make things better. Email us!


    Will you hire me as a sales rep?

    We do all of our sales in house and do not work with outside sales reps. Sorry! If you want to promote our company in your area though go right ahead, that would be rad. If the smoke shop you frequent isn’t carrying our products, ask them to! Hey, if you can get them to place an order with us because of your requests ask them to mention your name when they order and we’ll send something along in their order specially for you.



    Returns, Exchanges and Satisfaction Guarantee

    What is your satisfaction guarantee?

    420 Science guarantees that you'll LOVE every product we make. If there's something you don't LOVE, we want to know so we can offer you a replacement or give you a full refund. We 100% guarantee everything we make. You can read all about it right here.

    There are several products we sell through our website that aren't made by us. We can't offer all the same crazy awesome guarantees on these items, however we will accept returns on unused products.

    What is your return policy?

    Satisfaction Guaranteed. If you buy a 420 Science product and you're not completely satisfied, we’ll take it back for a full refund & we’ll pay the return shipping. Of course, if you put anything in your jar - run it through the dishwasher before sending it back. You can read more about how to make a return here.

    Some items have different time limits for making returns. Please be aware of these before you order from us! All of our pipes, nails, domes, and dabbers must be exchanged or returned within 48 hours of receipt.

    What’s your exchange policy?

    We want you to have whatever item will make you happy. If what you got isn’t what you were expecting and you’d like something else instead, we’ll just exchange it for you. We’d rather you have exactly what you want. We’ll pay the shipping. Read more about how to make an exchange here.

    Please keep in mind that we can only accept exchanges on unused products. Some of our items, specifically pipes, vapes, nails, domes, and dabbers have a limited time window for exchanges. These items can only be exchanged within 48 hours of receipt.