Hey Jeremy,
Thank you for your purchase from 420 Science. I'm sorry to hear that your STAX Halo Perc is not working correctly, you should definitely fill out a defect report at http://www.grav.com/defect-report/ and GRAV should be able to get you taken care of.
Make sure if you don't hear back from them after a day or two that you check your spam/junk mail folder as their messages may have been automatically redirected.
If you have any other questions or concerns, please don't hesitate to ask.
Stay Lifted,
Stew
The 420 Science Help Desk