Hey Audra, Thanks for taking the time to leave us a review on this product. To get some better use out of this product you'll first want to make sure to grind your herbs up finely and use the tool located in the bottom part of the vaporizer to push it in the heating chamber. The chamber should be full, and the material should be gently packed in. It has a bit of resistance to it when you try to hit it, but this is how Linx designed it. For best results, take long, deep, and even draws and make sure to stir the contents in the oven about halfway through to make sure everything gets evenly vaporized. This is considered a session vaporizer so you'll want to vape everything in the chamber in one session and not spread out over multiple. If you have any other questions or concerns, please don't hesitate to ask.