These guys and or gals rock really nice and prompt had a issues with my product and they replaced it immediately great customer service!!! Will be buying more stuff in the future.
The mouthpiece gets really hot and the battery life is really short. So I would say this is good for beginners.
It does exactly what it says and works very well. Conserves flavor and there is no product waste! I do believe it has a few setback but, it is a cheaper vaporizer and I think these complaints are just the money-savers. It does get too hot to touch/use if you do two cycle to close together. Not good when your tolerance is a little higher so, definitely better for a more casual smoker. Difficult to clean since the chamber is not removable and does not come with instructions on how to clean your pen. I have to scrub with a tougher “pipe cleaner” after every cycle to make sure it is not clogged.