So first of let me say the service was good and its always good. Maybe this is just the nature of buying glass online but the bowl for the bong was broke when it arrived. This didnt bother me because I use it with a vape but I let 420 science know in case it meant something to them. They gave me a 20% code for my trouble. All good as far as im concerned but I just noticed a chip on the female joint. still works as far as I can tell. But as long as it doesnt shatter im still not complaining. Never bought a big piece before, this could just be dealing with glass stuff but like I said it surprised me.