- blast off
- no one
- Customer Service
Pipe pictured is not what I received.
I bought my first Helix chillum about 5 years ago. It was exactly like the one pictured, with a green nub. It worked great, perfectly blown. It broke and I needed to replace it, so I came here and bought this one. The pictured product is the exact one I had owned previously, however it's not what I received. The product received had a black nub and the hole was the size of a pin head. It would clog after one packing and I've since thrown it out after being told I could not exchange it. Not a happy customer and I feel like they need to change the image to the correct product.
Hey Nick, Thanks for taking the time to leave us a review on this product. We can definitely understand your frustration with receive a defective item and for future reference, if you receive something that you believe to have a manufacturing defect or is different that what we have pictured on the site, just snap a picture of the product in question and shoot us an email to 'firstname.lastname@example.org' so that we can rectify the situation and get you setup with either a replacement or a refund. As to the color of the roll stop, they come in a variety of different colors which we do have noted in the item description. If you ever are looking for a specific color of a decal, or in this case the roll stop, just give us a call or an email and someone from our support team would gladly help you out. If you have any other questions or concerns, please don't hesitate to reach back out to us.
Another great purchase
I have been shopping with this company for a couple years now. They are very consistent, customer service is amazing, if there’s ever any problems they take care of it quickly with no hassles, and they have a fantastic inventory, to top it off they give away free gifts what could be better than that?!?!?!? I do not plan on shopping anywhere else anytime soon! LOVE these guys!!