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    Customer Reviews

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    JR
    02/05/2019
    Jennifer R.
    United States

    Got a dud?

    It pains me to give such a low rating as this was my 2nd hisi product. Smooth hits, great overall. However, after using this one for 2 days, it literally just broke in my hand. Thank goodness I was being lazy and had bad clothes on, because, well you know! I think there was just a weak spot in this one, because my other product I’ve had for a year or so and it’s great. So, yay for this brand, unfortunately I must have just got the defective one.

    02/05/2019
    420 Science

    Hey Jennifer, Thanks for your purchase with 420 Science. I am so sorry to hear that your piece broke like that. We have never had any complaints with Hisi breaking like that. Regretfully, we do not cover warranty on items that are not 420 Science branded. I do want to help you out though! I know this was delivered a month ago, is there any way you snapped a photo of the damages? Let me know so I can take the next steps in getting you taken care of! Best, Sarah Brown The 420 Science Help Desk