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    Customer Reviews

    4.2 Based on 5 Reviews
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    Brent C.
    United States United States

    Good piece

    I like it just wish i would have gotten tje 19mm.

    United States

    Adds drag, shattered while cleaning with hot water

    Really wish I would of avoided this item but my skepticism got the best of me. I always like a smooth hit that packs a punch, that's why I wanted to try this. But I should of just stayed clear and just added more ice cubes to my pipe because first, this adds drag to your hits. Especially when it is warming back up to room temperature. It only stays cold for like one or two seshs max so you dont get the full effect for long, and the effect by itself isnt even that different! Like I said, probably equivalent to filling your pipe with ice. Second, I always forget to put it back in the freezer. Third, When I tried cleaning under hot water, it just completely shattered under my own eyes! I couldn't even believe it completely shattered from WATER I stood in shock for a good minute. Bottom line, avoid this and just invest in an attachment because im out like $70 for a piece that was barley used and barley did any good.

    420 Science

    Hey Chad,

    Thanks for your purchase with 420 Science. We appreciate you taking the time and reaching out to us about these problems you are experiencing. I want to first apologize for all of the awful experiences you are having with these products. Typically the Chiller has a lot of success with customers, but you are right, this is kind of like using ice and just like ice melts, this glycerine in the inside will begin to unfreeze with use. This piece is definitely not for everyone and I apologize that it wasn't exactly what you were looking for. It does seem strange that it would break under hot water, considering this is definitely not normal. Regretfully, we are not able to honor a replacement for this piece since it was purchased over a month ago but you can definitely reach out to Grav if you believe this is a manufacturing problem. Here is the link you need: www.grav.com/customer-care

    We never received any information regarding these problems you experienced with your chiller or the replacement for your IONIX in your second email to us this morning. If you ever experience problems with anything purchased from us, please let us know asap so we can do everything we can to help you out.

    If you need the warranty for your IONIX you can fill out a report here: http://www.grav.com/electronics-report/

    Here is a **% code you can use towards your next purchase with us for all the trouble you experienced: ***-***

    Additionally, we will be sending you out the sharpie that was not included in your package, along with some other freebie items as well!

    If you have any more questions or concerns, please don't hesitate to reach back out to us! We hope you enjoy your 420!


    works like it says

    its a nice peice to have if your dry hitting flower or dabs. having it before the bong doesn't have any effect on the smoke you inhale much. WONT STAY COLD FOR LONG. id say buy it because how it looks and it does work